We hope that you are happy with your purchase, however if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below more information on our returns policy.

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RETURNS

All returns must be postmarked within thirty (30) days of the purchase date and all returned ite,s must in new and unused condition, in the original packaging. 

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RETURN PROCESS

To return an item, please email customer service at info@luxurymailerbox.com identifying your order number, the items you wish to return and your reason for return.  Once this has been acknowledged by a member of the customer service team, please mail your return to the following address. 

F.A.O LMB Returns

Maylr Ltd

Unit A8 Chaucer Business Park

Kemsing

TN15 6PW

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Unless you have received incorrect or damaged goods* you will be responsible for all return shipping charges and we strongly recommend that you use a trackable method to mail your return. We cannot be held liable for any goods lost and/or delayed in transit that cannot be accounted for or tracked.  Please email any tracking and delivery information via email to returns@luxurymailerbox.com.   

*In the event that the goods you have incorrect or damaged goods as a result of our error, we will arrange a tracked courier collection at our expense.

REFUNDS

All refunds will be issued with 7-10 working days of the items being returned in satisfactory condition.  We will notify you by email when you return and refund has been processed. 

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EXCEPTIONS

The following items cannot be returned or exchanged

* Custom made boxes, including but not limited to;
- Custom colours
- Custom sizing
- Bespoke printing

* Used products, not in original packaging

QUESTIONS

If you have any questions concerning our returns policy, please contact us at returns@luxurymailerbox.com